Refund & Return Policy

  • Return Policy — Clarifying Your Concerns

    Last Updated: July 25, 2025

    We appreciate your choice to shop with our brand. Our priority is to ensure total clarity regarding our operational standards. Should any difficulties arise concerning your package, the most efficient protocol is to reach out to our service team at support@pawsomepulse.com. Kindly include your unique Order Code (e.g., 015SHOP-1218) and Purchase Email to facilitate prompt assistance.

    Q: What rules govern your standard return process?

    A: Please note that all transactions are non-reversible and final. We do not accommodate return requests or product swaps stemming from a change of mind or subjective preferences. Redress is strictly confined to merchandise that possesses a confirmed production defect or cases where an erroneous item was fulfilled.

    Q: What is the procedure if my product arrives broken, faulty, or wrong?

    A: We are dedicated to rectifying fulfillment mistakes promptly. We ask that you observe the following three-step procedure:

    1. Initial Assessment: Examine your items immediately upon arrival and file a report with us within 7 calendar days of delivery.

    2. Submit an Inquiry: Send an email to support@pawsomepulse.com containing:

      • Your Order Code (e.g., 015SHOP-1218) and Purchase Email.

      • A detailed description outlining the discrepancy.

      • Visual validation (photographs or video clips) showcasing the fault, impairment, or incorrect item.

       

    3. Review Stage: Await feedback from our staff. We will carefully assess your documentation and deliver an equitable solution, which may involve a complimentary replacement, a partial reimbursement, or a complete refund.

    Q: Am I permitted to swap an item for an alternative size or coloration?

    A: No. We do not provide standard exchange services. In compliance with our operational framework, substitute products are allocated solely to items that have successfully passed our claims verification due to transit damage or factory flaws reported upon receipt.

    Q: IMPORTANT: Can I independently ship items back to your warehouse?

    A: No, this is strictly prohibited. Please refrain from dispatching any products back to our facilities unless you have received direct, written authorization from our helpdesk. For security reasons and inventory control, all unapproved inbound parcels will be automatically rejected and will not be eligible for compensation or replacement.

    Q: Who is the primary contact for additional inquiries?

    A: Our helpdesk is always accessible and happy to support you. Corresponding directly with our representatives via support@pawsomepulse.com—while presenting your Order Code (e.g., 015SHOP-1218) and Purchase Email—represents the fastest and most secure path to resolve any discrepancies. Your consumer experience is our absolute priority.

    nce: Customers are responsible for return shipping. Original shipping fees are non-refundable.

4. Damages & Issues

Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately at support@pawsomepulse.com so we can resolve the issue promptly.

5. Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products
  • Personal care or hygiene items
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

6. European Union 14-Day Cooling-Off Period

For EU orders, you may cancel or return your order within 14 days for any reason, without justification. Items must be unused, in original packaging, and include proof of purchase.

7. Refunds

Once we receive and inspect your return, we will notify you of the refund status:

  • Approval: Refunds are issued automatically to the original payment method
  • Timeline: Processing may take up to 10 business days. Your bank or card provider may require an additional 3–5 days to post the transaction

If more than 15 business days have passed since approval, contact us at support@pawsomepulse.com.

8. Return Address

A return shipping label provided by PawsomePulse is required before sending any items back.

  • Company Name: Capa Holdings Limited

  • Address: Flat G-133, 16/F, Phase 2, Superluck Industrial Centre
    57 Sha Tsui Road, Tsuen Wan, Hong Kong

  • Customer Support: support@pawsomepulse.com

  • Phone:+1(424)380-6177