Shipping Policy

Shipping Information

Greetings! Below is a comprehensive overview covering everything you need to understand regarding our logistics and delivery ecosystem.

Order Preparation: Purchases are verified, securely packed, and transferred to couriers within 3 business days. (Please note: Transactions completed over the weekend will enter processing on the upcoming Monday).
In Transit: Subsequent to dispatch, international transit generally requires 10 to 20 business days.

Standard Rate: We apply a uniform global delivery fee of $5.99 USD.
Service Areas: Our distribution network covers destinations worldwide.
Dispatch Hubs: To maximize fulfillment efficiency, merchandise is routed from regional centers across the United States, Canada, Australia, and the European Union, or directly via our manufacturing facilities.

Tracking Notification: A unique tracking ID will be sent to your inbox as soon as your package leaves our facility.
Tracking Platform: You can trace your parcel's movement on a universal portal such as www.17track.net.
System Activation: Please allow a brief window of a few business days post-shipment for the courier to update initial tracking events.

Transit Gaps: It is standard practice for carrier tracking to remain static temporarily. If activity has occurred within the previous 7 days, your shipment is progressing normally.
Support Inquiries: Should your tracking timeline remain unchanged for over 7 consecutive days, please contact our helpdesk for an investigation.
External Forces: Kindly note that customs checkpoints and courier network operational issues are beyond our jurisdiction and can impact delivery dates.

Segmented Packages: Orders with multiple products may arrive in separate shipments from different hubs to ensure faster service. Each package will feature its own distinct tracking ID.
Urgent Adjustments: Amending order details (such as sizing, item variations, or delivery addresses) is highly time-sensitive. Requests must be filed within 12 hours of checkout.
Required Details: Please state your Order ID, associated email address, and the specific modifications needed.
Important: Once a transaction moves into our warehouse fulfillment flow, modifications can no longer be guaranteed.

Missed Deliveries: If a courier cannot complete a delivery, a notification notice is usually left behind. We recommend contacting your local postal office directly with your tracking code to coordinate pick-up.
Lost Consignments: If an official courier inquiry confirms that your package has been misplaced during transit, a replacement order will be dispatched to you at no additional fee.
Post-Delivery Exceptions: We accept no liability for items that are reported missing or stolen after the carrier's network marks the status as successfully "Delivered."

By completing your transaction on our platform, you acknowledge and agree to the following operational parameters:

Estimated Windows: Delivery timelines represent projections, not rigid commitments. We bear no liability for delays derived from border control or carrier contingencies.
Import Duties & Levies: The customer assumes sole accountability for all import tariffs, customs fees, sales taxes, or localized levies applied by your country's authorities. These fees are completely independent of our item prices and shipping charges.
Address Integrity: Ensuring a complete, valid, and accurate shipping destination is the customer's duty. We are not responsible for shipments that are lost or returned due to input errors in your shipping details.
Transfer of Liability: Our operational responsibility ceases once a package's history indicates a successful delivery status. We do not cover post-delivery losses.

Reach Out: For immediate support, please write to us at: support@pawsomepulse.com.
Priority Processing: To help us serve you swiftly, always include your Order Number (e.g., 031SHOP-1938) and Account Email in your correspondence.